Business Communications

Paper Summary:

This paper discusses discusses business communications. It looks at the changing nature of business communication particularly as a result of improving technology. The paper presents a case example of the Accident Group (TAG) sending its employees text messages relating to redundancies and salary payments. It then looks at how these brief communications negatively affected employee relations.

Table of Contents:
Part I: Introduction
Business Communication Relating Redundancies
This Business Case Contends...
Part II:
Literature Review
Section 1: Article Summaries
In Whatever Environment, Communication...
A Case Study of One...
Section 2B: Case Scenario
Internal Business Communications
Section III:
Analysis and Conclusion
Analysis
Conclusion
No Substitute

From the Paper:

"If the text messages the Accident Group related May 3, 2003, which reportedly stimulated a myriad of rumors, with some festering into "facts", had met the two diverse information requirements Daft and Lengel (1984; cited by Van Den Hooff, Groot & De Jonge, 2005) related, this researcher suggests, perhaps some of the employees might not have in a sense, taken the law into their own hands, and helped themselves to the Accident Group's property. If solid information to counter the blatant uncertainty in the Accident Group's communication had been related in business communications and clear definitions of the crises situations had been related, then perhaps, the demise of the company might not have been so disparaging for the employees."

Sample of Sources Used:

• "Accident Group chief points finger at HBOS.", Financial News, August 19, 2003. Retrieved October 9, 2008, from: http://www.highbeam.com/doc/1G1-106768391.html.
• Charles, M. (2004). Outstanding Article in Business Communication Quarterly. Business Communication Quarterly, 67(1), 106+. Retrieved October 9, 2008, from Questia database: http://www.questia.com/PM.qst?a=o&d=5006170290.
• "Claims company accident group lays off 2,000; many informed by text message", AP Worldstream, May 30, 2003. Retrieved October 9, 2008, from: http://www.highbeam.com/doc/1P1-74264774.html.
• Clemons, J. G. (2003, September). Avoiding a Communication Breakdown: Keeping Employees Informed Benefits Business. Black Enterprise, 34, 46. Retrieved October 9, 2008, from Questia database: http://www.questia.com/PM.qst?a=o&d=5001991960.
• The Columbia World of Quotations. New York: Columbia University Press, 1996. Retrieved October 9, 2008, from: www.bartleby.com/66/.

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