Use of Instant Messaging in Business

Paper Summary:

This paper explains that instant messaging (IM) is an Internet protocol (IP) based application that provides convenient communication between people using a variety of different device types. The author points out that the most familiar IM today is computer-to-computer instant text messaging; but IM also can work with mobile devices, such as digital cellular phones, and can incorporate voice or video. The paper recommends that Clinical Study Applications, Inc., incorporate AOL Instant Messenger into its suite of software so that its two offices can communicate freely and frequently, reducing business expenses such as phone bills and travel costs.

Table of Contents
Introduction
The Technology
Potential Security and Abuse Issues
Recommendation
Conclusion
Instant Messaging Companies

From the Paper:

"Instant messaging can greatly facilitate the ease and speed of communication between employees, whether they are sitting next to each other, or if their offices are half a world apart. Small questions can be answered in real time, without tying up phone lines, writing extensive emails or arranging and conducting meetings. For people who travel frequently, instant messaging allows for almost constant and up to date contact between offices. The practical functionality of IM allows a person to view whether a person is even at his desk and available. Making good use of IM programs allows others to know where you are, what you might be doing or when you will be back, simply by glancing at a computer screen."

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