The Center for Information Technology and Communications

Paper Summary:

This paper discusses the history of the Center for Information Technology and Communications from its inception as the Electronic Data Processing Department, a branch of the Queensland Treasury, to its gradual change into the State Government Computer Center, until it assumed commercial status and became the department it is today, the Center for Information Technology and Communications (CITEC). The paper looks at CITEC's gradual move from being an accounting-based organization towards an organization that provides information technology services for government and private organizations. In addition, the paper looks at CITEC's implementation of its services, its organizational behavior, and provides a SWOT analysis of CITEC.

From the Paper:

"CITEC assumed commercial status in 1992. The organization actively began pursuing private and commercial clientele in addition to the government contract that the company already possessed. During the 1990s, the company substantially grew its business. During this time, business doubled. They opened branch offices in Melbourne, Sydney and Canberra. Due to this expansion and the consequent success, Business Queensland awarded CITEC the Government-owned Business Enterprise of the Year Award in 1996. The Y2K dilemma and the increased information technology service requirements ensured that the company maintained its competitive level and business advantage. The success of the company's handling of the Y2K problem helped instilled confidence in their clientele with regards to CITEC's the capability and expertise. At present, CITEC is Australia's largest information and communications technology (ICT) service providers with annual revenues of over $120 million."

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