Problem-Solving in Business

Paper Summary:

The overall objective of this research paper is to establish the knowledge requirements, for defensible or corrigible decision-making, problem solving, and behavior in a business setting. The paper presents a comprehensive 'System of Inquiry' for evaluating why, how, when, and by whom it is used. It also outlines how the code would actually be implemented in the organization in question, in effect, predicting possible reactions to the code from employees, and the effect the code would have on the organization.

From the Paper:

"The approach to inquiry maintained throughout the study has been methodological rather than substantive, in the broad sense of "methodological" that extends beyond mere technique or procedure (and would be labeled "epistemological" if philosophic usage were different). That focus is retained here. The aim is to produce a clear statement of the analytic characteristics of a normative structure adequate for directing human actions in a business setting in ways that can be defended within the limits of human capacity and not to establish its substantive content, to clarify the kinds of evidence and argument that are needed for adequate criticism or justification of normative judgments and not to justify, criticize, or defend any particular normative position. Some substantive assumptions must be made before an adequate theoretical framework can be created, but their function is to identify, and bound, the kinds of evidence allowed in justification or criticism."

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