Improving Business Processing

Paper Summary:

This paper looks at Business Process Improvement. It is described as a process aiming to shift the focus from the quality of goods to productivity, cost reduction and increased customer satisfaction. The writer bases the paper on James Harrington's work "Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness". The paper analyzes three main areas. Organizing for process improvement, understanding the process characteristics and streamlining.

From the Paper:

"Regardless of the industry, all companies can benefit from removing barriers that interrupt the flow of work and streamlining processes to reduce waste and lower costs. The best way to do this is through business process improvement (BPI), which is critical in cutting costs and improving competitive strategy. According to Harrington, one of the most important aspects of implementing BPI is managerial support . When initiating BPI into a business, it is important that the mangers understand exactly what BPI is and how it will benefit the company. Harrington suggests forming an executive improvement team (EIT) to oversee the BPI process."

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