Costco.com

Paper Summary:

The paper is a business plan to help Costco.com more effectively populate the website with content for new product introductions and streamline the e-Commerce systems of order status, order capture, and order management. The paper discusses both the technological and change management considerations Costco will need to rely on to make these strategies part of the organization in the long-term. The paper analyzes organizational change management models.

Outline:
I.Executive Summary
II. Business Requirements Analysis
Introduction
Use Cases for Catalog Sales Management
Use Cases for Real-time Price, Availability, and Order Status
III. Technology Project Plan
Costco Solution Plans: Catalog Management and e-Commerce System
IV. Models and Theories of Change Review
Overview of the DICE Model
Business Process Reengineering
Exploring Lewin's Model
Exploring the Speed of Change Model
Theories E and O of Change
Success Factors In Managing Change Management
V. Applications of Change Models
Change Management Model Selection
Change Management Plan
Measure, Monitor and Modify Change Management Strategies
Contingency Strategies
VI. Recommendations for Leading and Sustaining Change
Recommended Leadership Behaviors to Sustain Momentum
Evaluating the elements of an Organization's Culture and their Influence on Implementation
Strategies For Dealing With Organizational Culture
Post-Implementation Management Strategies
VII. Systems Thinking and Change Management Evaluation
Conclusion
References

From the Paper:

"Systems' thinking has more to do with re-aligning people, processes, and products than the simple toggling together of IT components. The former is infinitely more difficult, and in the context of this paper, the intersection of people, processes, and products is where the need to define, within a company, where the concept of how change is changing is critical. The synchronization of and tight integration between processes is the real pay-off a systematic approach to thinking and the applying of system-level logic to any broader business strategy that is being augmented with IT initiatives."

Sample of Sources Used:

• Aguirre, Calderone, Jones (2004) -10 Principles of Change Management. Resilience Report, Booz, Allen Hamilton. New York, NY. Accessed from the Internet on July 5, 2006: http://www.strategy-business.com/resilience/rr00006?pg=all
• Asera Corporation (2005) - Internet Applications: Case Studies. Presented at the Oracle User's Group Meeting in Redwood City, CA. May 2005 by Anil Nori, Chief Technology Officer of Asera Corporation.
• AMR Research (2003) - Configuration is the Heart of Customer Fulfillment for Complex Product Manufacturers. AMR Research Report. Monday March 31, 2003. Retreived from the Internet on May 3rd, 2006 from: http://lwcresearch.com/filesfordownloads/ConfigurationIstheHeartofCustomerFulfillmentforComplexProductManufacturers.pdf
• Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1997). "The Matrix of Change: A Tool for Business Process Reengineering". MIT Sloan School Working Papers available on the Internet, accessed on June 16, 2006: http://ccs.mit.edu/papers/CCSWP189/ccswp189.html
• Alstyne, Marshall van, Erik Brynjolfsson, and Stuart Madnick (1995). "Why Not One Big Database? Principles for Data Ownership." Decision Support Systems 15.4 (1995): 267-284.

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