The paper examines possible IT solutions to facilitate the achievement of a wine manufacturing company's goals.
Written in 2009; 3,012 words; 8 sources; APA; $ 88.95
Paper Summary:
Killeen Estate Pty Ltd is a major Australian winemaker with a stated goal of being Australia's most successful winemaker. There are two objectives that the company haa set which they feel will bring them this success. First, the company wishes to have a strong international presence. Second, the company wants to produce quality wines across a wide range of classes. The three major business functions are operations, corporate services and regional affairs. The paper examines the ways in which implementation of an IT system and relevant IT technology can help the company achieve its goals. The paper includes a number of diagrams.
Outline:
Introduction
Organizational Purpose, Function and Structure Business Processes and Information Systems
Company Wine Information Website
Works Cited
From the Paper:
"The information provided is of overall moderate quality. The most glaring issue with the quality of the information provided by the Call Centre system is its timeliness. At the end of each day, the system generates reports which show sales for the day, and this becomes part of the Stock Availability Report. However, the capacity exists to generate up-to-date Stock Availability Reports. Problems have occurred where the lack of up-to-date stock information results in the cycle of refunds, callbacks and free bottles of wine. Yet, the cellars themselves maintain their inventories on spreadsheets that are continuously updated. To improve timeliness, these spreadsheets should be part of the information system. Because of the lack of timeliness, the accuracy of the information is also an issue, as call centre reps do not genuinely know which stock is available. Therefore, the quality of the SARs is poor to moderate - it is generally useful information, but with some glaring gaps due to lack of timeliness."
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