Black & Decker

Paper Summary:

This paper presents the background to the well-known and successful tool company, Black & Decker, including an examination of the ADP (Appraisal Development Plan) initiative. The paper discusses the dilemma faced by Eastern hemisphere president of the company, regarding the institution of a new performance appraisal system. The paper explores the three choices available to him: To accept the modified ADP system developed by Anita Lim, manager of Human Resources; to implement the ADP system adopted in the U.S.; or to continue allowing the different sites to use variations of the MBO (Management by Objective) plan.

From the Paper:

"ADP is an acronym for Appraisal Development Plan, also called the 360 degree feedback approach to performance appraisal. It relies on feedback from peers, subordinates and supervisor as well as a self-appraisal. Interviews with a number of Asian workers indicated that the ADP would not be accepted in the Eastern Hemisphere as it had been in the U.S. Anita Lim, therefore, presented Bill Lancaster with a modified version which lacked the components that made it a 360 feedback."

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