"The Seven Habits of Highly Effective People"

Paper Summary:

This paper provides a balanced review of Covey's popular book and the theories it advances. It provides a summary of Covey's seven habits philosophy followed by an analysis of how effective this approach might be, based on empirical observations and personal experience. A summary of the research is provided in the conclusion.

From the Paper:

"If other people believe that you are genuinely interested in what they are saying to you, half of the communication battle has already been won. A simple nod of the head, a smile, body position (leaning forward and so forth) all play a critical role in this regard, and paraphrasing what others have said to ensure that the message has been received is always a good idea. To this end, when others see that you have understood what has been expressed, they will be in a more receptive mood to listen to your response. This paraphrasing also reinforces the sincerity of interest on the part of the manager, since the mental effort required demonstrates an active listening role. This paraphrasing also helps to place the problems in the context of the whole organization, and helps to define the tone of the original message."

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