"If Disney Ran Your Hospital"

Paper Summary:

This paper discusses the book "If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently", written by Fred Lee. It discusses Lee's experiences in both healthcare and at Disney and explains how they led him to write a thought-provoking book on healthcare management and service. The paper also presents a review of the book and the writer's reaction to the topics discussed in it.

From the Paper:

"Fred Lee has been both a senior vice president of a major medical center and a cast member at Disney University. Lee pulls from his experiences in both healthcare and at Disney to write a thought provoking book on healthcare management and service. Not only has Fred Lee written a great book, he has chosen a fantastic topic. We need more books and resources like this - we especially need to learn from outside of our industry. We should learn about supply chain from Wal-Mart, new product design from Apple, and customer delight from Disney. Lee calls managing today's hospital "the hardest management job in the world." In this book he focuses particularly on "those approaches that bring out the best behaviors in workers and provide the best emotional experience for patients.""

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