Emotional Intelligence in the Workplace

Paper Summary:

The paper discusses how Daniel Goleman's book "Working with Emotional Intelligence" is an important first step in achieving greater emotional intelligence and thus better worker performance in the workplace. The paper explains the need for effective communication and a favorable work atmosphere in an organization but reveals the lack of EQ in children, their schooling and also in tertiary institutions. The paper concludes by emphasizing the need to implement Goleman's principles in schools and other educational facilities.

From the Paper:

"The importance and popularity of Daniel Goleman's book, Working with Emotional Intelligence, is indicative of the changing workplace over the last century. Whereas the industrial age focused only on the cognitive aspect of intelligence, or IQ, today's business environment recognizes the importance of emotional regulation in the workplace. Effectively regulating one's emotions in a social and workplace setting has come to be known and conceptualized as "emotional intelligence" or EQ."

Sample of Sources Used:

• Goleman, D. (2000). Working with Emotional Intelligence: The NewYardstick. Publisher: Bantam Books. http://catdir.loc.gov/catdir/samples/random051/98018706.html
• Goleman, D. (2000). Working with Emotional Intelligence: The Hard Casefor Soft Skills. Publisher: Bantam Books.
• Goleman, D. (2000). Working with Emotional Intelligence: Self Control.Publisher: Bantam Books.
• Goleman, D. (2000). Working with Emotional Intelligence: What Moves Us.Publisher: Bantam Books.
• Davies, S. (2006). Emotional intelligence and leadership. CEO Forum Group. http://www.ceoforum.com.au/article-detail.cfm?cid=6226The article explains the importance of emotional intelligence in the workplace. This aspect of intelligence, referred to as "EQ", is seen as even more important than IQ in terms of success at the workplace. The article also briefly discusses Goleman's work on emotional intelligence. The importance of the book in bringing home to businesses the importance of EQ is underlined. Davies ends on a hopeful note - emotional intelligence can be learned.

More papers on Emotional Intelligence in the Workplace:

• Research Paper # 67285 : "Emotional Intelligence in the Workplace"
• Book Review # 108117 : "Emotional Intelligence in the Workplace"
• Term Paper # 108494 : "Emotional Intelligence"

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