Crisis Management Issues

Paper Summary:

The paper maintains that this book is an illuminating look at investigating the cause of an airliner crash, but it is also an important glimpse into serious crisis management issues. The paper discusses the many successes and failures with the investigation and recovery of Flight 800. The paper is of the opinion that this book should be required reading for anyone contemplating a career in crisis management.

From the Paper:

"The book opens not with Flight 800 itself, but with the emergency responders who first heard the news and sped to their offices to begin investigating what brought the flight down. The first is Jim Kallstrom, a senior FBI agent in New York who fears terrorism from the beginning. Another is Richard Clarke, a special assistant to President Clinton on terrorism. Both men felt with no distress calls from the crew that a bomb may have brought down the plane. It continues with the increased efforts of the FBI and other agencies to determine the cause of the crash, an introduction to the people traveling on the flight, the explosion and cause, what happened to the plane, how families were touched by the tragedy, and how investigators carefully pieced together the fragments to discover what happened to the plane."

Sample of Sources Used:

• Milton, Pat. In the blink of an eye: The FBI investigation of TWA flight 800. New York: Random House, 1999.

More papers on Crisis Management Issues:

• Analytical Essay # 9133 : "The Cuban Missile Crisis"
• Term Paper # 138536 : "Crisis Intervention Training Manual"
• Case Study # 101070 : "The Tylenol Crisis"

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