This paper presents a review of the article "Writing on the Front Line: A Study of Workplace Writing" by Mark Mabrito.
Written in 2008; 750 words; 1 sources; MLA; $ 26.95
Paper Summary:
The paper examines how Mark Mabrito's article "Writing on the Front Line: A Study of Workplace Writing" discusses the need for supervisors who do not have a college education to do an increasing amount of business writing in today's technological work environment. The writer discusses how Mabrito identified challenges that supervisors are facing, indicating a need for them to receive more training in writing. The writer argues that this is a useful article, given that it is topical, highlights a serious problem and that it signposts ways to deal with the problem.
From the Paper:
"Mabrito addresses four primary research questions, which he expresses clearly at the beginning of the article. These four questions are essentially when, what, why, and what are the challenges. In other words, how frequently do supervisors write, what kinds of documents do they write, what is the purpose or function of these documents, and what challenges do they report in carrying out these writing functions?"
"To answer these questions, Mabrito utilized a questionnaire, interviews, and an analysis of 246 documents, in order to gain information from 60 supervisors in similar jobs. He reports that most supervisors write for between eight and 14 hours a week; and that most of them have little or no training for writing. He also reports on the kinds of writing these supervisors do, dividing this into two categories: downward and upward communication, depending on whether the supervisor is writing to superiors or subordinates. He also subdivides these two categories into further categories, such as memos, grievance reports, and incident reports. In this way, he anchors his research firmly to the practical realties of the work place."
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