Saturn's Supply Chain

Paper Summary:

The paper is an article review from the Sloan Management Review of Saturn's spare parts supply chain management process. The paper covers major issues, offers a summary of facts and an analysis backed by research and includes a conclusion and recommendations. The paper explains that the article highlights a radical change in the way auto servicing is managed. Finally, the paper analyzes and discusses the benefits and difficulties vis-a-vis the prevailing processes and draws its conclusions.

From the Paper:

"In an article in Sloan Management Review, Morris Cohen, Carl Cull, Hau Lee and Don Willen explain that Saturn's supply chain management process combines a high level of customer service with a lean and efficient supply chain. Saturn's service-supply-chain strategy matches the urgency of its customer's need for the part with the levels being stocked at the retail level, which is how Saturn refers to parts inventory held by its independently owned dealerships."

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