Paper Summary:

This paper explains that the disjunction between patient and nurse perception of call bells is the crux of the research reported by Deitrick, Bokovoy, Stern and Panik in their article "Dance of the Call Bells: Using Ethnography to Evaluate Patient Satisfaction with Quality of Care". The paper points out that Deitrick et al found that the nursing staff often ignored patient calls or deferred responsibility for answering them because the nurses often viewed the calls as being a nuisance. The paper concludes that ethnographic methods provide a more comprehensive picture than quantitative data alone.

Table of Contents:
Research Problem and Purpose
Literature Review
Research Question
Research Design
Sampling
Variables
Method of Data Collection and Analysis
Issues of Rigor
Legal Issues and Research Ethics
Limitations
Findings/Conclusions
Implications
Recommendations

From the Paper:

"A number of different data collection methods were used. First, researchers mapped the site in question including the layout of the patient unit, nursing stations, public and private areas, utility rooms, and the position of the unit in relation to the rest of the hospital. Also, the nursing stations were themselves mapped to provide greater detail about the location of their materials. Special attention was given to mapping the central nurse station. Second, photographs captured a large amount of information for the current study such as snapshots of the call bell console at the nurse's stations."

Sample of Sources Used:

• Deitrick, L., Bokovoy, J., Stern, G., & Panik, A. (2006). Dance of the call bells: Using ethnography to evaluate patient satisfaction with quality of care. Journal of Nursing Care Quality. 21(4): 316-324.

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