Conflict Resolution

Paper Summary:

The paper provides a definition of conflict resolution and summarizes three articles concerning conflict resolution in the workplace. The paper looks at "Resolving Workplace Conflict: To Overcome Disagreements and Build a Cohesive Team, a Manager Must Understand What Causes Conflicts" by William Cottinger that explains the causes of workplace conflicts, "Effectively Managing Team Conflict" by Barbara Bulleit that focuses on resolving team conflict and the causes and solutions that managers can employ to resolve such conflicts and finally, "Conflict - An Essential Ingredient for Growth" by Susan Pilgrim that focuses on the idea that conflict can be a catalyst for growth if it is handled correctly. The paper concludes from the research that conflict resolution is almost always necessary as it relates to organizational management.

Outline:
Introduction
Defining Conflict Resolution
Article Summary
Article Summary
Article Summary
Conclusion

From the Paper:

"In the workplace, conflict resolution is vitally important because organizations rely upon employees working together to achieve the goals of the organization. However, when conflict arises employees are not able to work together to achieve these goals and the organization can suffer as it relates to profitability, customer service and high turnover rates. For this reason most organizations have some type of conflict resolution strategy. These strategies are designed to avoid conflict from occurring and to resolve it quickly when it does develop. Conflict resolution is viewed as necessary in any organization because individuals always have differing opinions concerning the manner in which the organization is run."

Sample of Sources Used:

• Anderson E. W Approaches to conflict resolution. BMJ 2005;331;344-346. Reprint retrieved July 17, 2007 from: http://www.bmj.com/cgi/reprint/331/7512/344.pdf?q=y
• Barbara Bulleit (2006)Effectively Managing Team Conflict. Retrieved July 17, 2007 from:http://images.globalknowledge.com/wwwimages/whitepaperpdf/WP_Bulleit_Conflict.pdf
• Cottringer, W. (2006, July). Resolving Workplace Conflict: To Overcome Disagreements and Build a Cohesive Team, a Manager Must Understand What Causes Conflicts. Security Management, 50, pg 42. 43.
• Lincoln, M. G. (2001). Conflict Resolution Education: A Solution for Peace. Communications and the Law, 23(1), 29.
• Lumsden, M. (1996). Evolution of the Problem-Solving Workshop: an Introduction to Social-Psychological Approaches to Conflict Resolution. Peace and Conflict, 2(1), 37-67.

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