Conflict Management

Paper Summary:

In this article, the writer maintains that although conflict management may sound contradictory, some amount of conflict is necessary for all organizations to thrive. The writer claims that without conflict, change is impossible. The writer points out that the key to managing conflict is to ensure that disagreements are handled in a productive fashion and do not cause hurt feelings any more than is needed, which hampers rather than facilitates workplace productivity. The writer discusses that conflict management is especially necessary in today's increasingly diverse workforce, where employees bring conflicting assumptions as to what makes good and fair business, and how discussions and negotiations should be navigated.

From the Paper:

"The greater the range of experiences, personal and organizational cultures, competing desires and personalities of individuals the greater the potential that conflict will arise in the workplace."
"Of course, diversity can be an asset for an organization, creating a more sophisticated, astute, dynamic and responsive workforce in an era of increased globalization. Yet it is essential that managers, to meet the challenges posed by such interpersonal dynamics improve their ability to engage in active listening, remain adaptable to the needs of the workforce and hone their personal tools of effective decision-making."

Sample of Sources Used:

• Roper, Greg. (May 2005). "Managing employee relations: develop interpersonal communications and conflict-management skills to better manage employee relations." HR Magazine. Retrieved 3 Apr 2007 at http://www.findarticles.com/p/articles/mi_m3495/is_5_50/ai_n13721394
• Tyler, Kathryn. (Nov 2004). "The art of give-and-take: negotiation skills can help HR professionals in almost every aspect of their careers." HR Magazine. Retrieved 3 Apr 2007 at http://www.findarticles.com/p/articles/mi_m3495/is_11_49/ai_n7072280/pg_3

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