Virgin Atlantic Airways

Paper Summary:

This paper discusses how Virgin Atlantic Airways markets its business class service. The paper explains how Virgin Atlantic ensures that its premium paying passengers get full value for their money, beginning with the pre-flight experience, which includes courtesy limo transfers, a hassle-free and short check-in process, and use of luxury lounges, branded the "Clubhouse".

From the Paper:

"A testimony to Virgin Atlantic having succeeded in developing a superlative business class product lies in the fact that its "Upper Class Suite" is often seen as equivalent to the first class service on other long haul airlines. For instance, Valhouli (2004, para 13) is almost apologetic over the fact that Virgin Atlantic could not be included in Forbes' list of Best First Class section on airlines since technically, its "Upper Class Suite" is business class. Valhouli's comment is perhaps best explained through a description of the innovative "Upper Class Suite" product and service."

More papers on Virgin Atlantic Airways:

• Research Paper # 109440 : "Virgin Atlantic Upper Class"
• Research Paper # 98722 : "Brand Success of Airlines"

APA Citation:

MLA Citation: