Verizon and Human Resources

Paper Summary:

This paper reviews the article, "Verizon Communications, Inc.: Implementing a Human Resources Balanced Scorecard," by Marc Epstein, and also reviews the process of balanced scorecard and how the concept works and can be applied in this highly competitive global economy. Verizon is the largest provider of wire-line and wireless communications in the United States, and it is a recognized exponent of the human resource balanced scorecard methodology. This report identifies and discusses key issues and problems that have been related to the combining of organization's existing business strategies and its newer human resource management strategies and practices.

From the Paper:

"The article demonstrated how Human Resource leaders are now continually being placed under increased pressure to clarify and demonstrate through the use of hard data and what the value of their functions can or will deliver to the business as a whole. In other words, soft functions such as Human Resources can no longer simply represent a bottomless pit of costs. This report details how Human Resources Management is implementing new strategic management frameworks such as the Balanced Scorecard to develop and embed the value of the processes from Human Resources Management business-wide. And finally, the report will also attempt to elaborate on two of the HRM component areas that are included in the strategic HRM action plan developed in response to Q2."

More papers on Verizon and Human Resources:

• Essay # 69919 : "HR Balanced Scorecard at Verizon"
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• Business Plan # 89178 : "Becoming a Learning Organization"

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