Total Quality Management

Paper Summary:

This paper focuses on the aspect of Total Quality Management and its application to line workers in a corporate for profit organization. The paper examines how TQM principles can motivate line level employees in a corporate environment to be more productive and compare this with line employees who are not lead by TQM methods. The paper reviews the concepts of extent of training and education of the workforce that is needed, performance measures used and productivity increase within the facility, employee motivation and empowerment requirements and industry competitiveness and market tolerance of quality.

Table of Contents
Chapter 1: Introduction
1.1 Statement of the Problem
1.2 Methodology
Chapter 2: Literature review
2.1 Concepts of Quality Management
2.2 Importance of Worker Participation and Motivation
2.3 Training & Communication
2.4 Knowledge Management in TQM
2.5 Leadership in TQM
2.6 Quality Management and Product Sales
2.7 Chapter Summary
Chapter 3: Methodology
3.1 The Selection of a Non-Data Collection Methodology
3.1.1 Methods Used for Data Collection
3.1.2 Importance of Quasi Studies and Statistical Requirements
3.1.3 Errors in Data and Methods of Rectification
3.2 Descriptive Thesis Study Methodology Adoption
3.3 Summary
Chapter 4: Research Findings
4.1 Impact of TQM in Organizations
4.2 Summary
Chapter 5: Summary, Recommendations and Conclusion
5.1 Conclusion
5.2 Recommendations
5.3 Summary
Chapter 6: Bibliography

From the Paper:

"Total Quality Management (TQM) has been defined by Juran as "a structured process for establishing long-range goals, at the highest levels of organization, and defining the means to be used to reach those goals" (Juran, 1992) Shores identifies the management functions of commitment, leadership, customer focus, total organizational participation and the constant systematic analysis that are required to ensure that the TQM systems are effective in organizations. (Shores, 1990) TQM is observed to have a positive impact on the performance of the organization and the competitive. When used as a strategic business tool to improve productivity of the organization and the quality of the product created, the benefit gained from the implementation is very far-reaching. (Escrig-Tena, 2004)"

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