The American Red Cross

Paper Summary:

This paper explains that the American Red Cross is one of the first organizations, which comes to mind when there is an emergency or disaster, a need for training in health and safety procedures or blood donations. The author points out that most all of the activities and processes performed by the American Red Cross are monitored and measured; leaders are responsible for documenting and reporting the sources of funding and donations. The paper relates that American Red Cross functions on different levels; chapters located throughout the United States function independently, are granted the ability to provide service in its given area and report to their regional office who in turn will report to the National Office.

Table of Contents
Formal Statements of the Organization
Work Environment
Slogans and Sayings
Role Modeling, Training and Teaching
Motivating Employees
Stories and Legends
Organizational Activities, Processes and Outcomes
Reactions to Crises and Incidents
Workflow and Organizational Structure
Selection and Replacement of Employees
Conclusion

From the Paper:

"The American Red Cross staff consists of both paid employees and volunteers. They pride themselves on the importance and recognition of their volunteers. For every paid employee there is a volunteer counterpart on every level of the hierarchy. When looking at candidates, several different areas are considered. The individual must be flexible with his or her time, must be able to work in teams, have a history of working with people and want to help people. Volunteers go through the interview process and evaluation process just as a paid employee does. Volunteers are also subject to the same disciplinary action and termination action if necessary."

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