This paper looks at technology's impact and added value to an organization and discusses a support plan for customers with an emphasis on technology partners and enhanced customer experiences.
Written in 2008; 1,150 words; 7 sources; APA; $ 39.95
Paper Summary:
In this article, the writer examines the impact of technology on customers and looks at how technology has been introduced to customers in way that added value. This work further outlines a support plan for customers during technology implementation. In addition, the writer examines how new partnerships with other providers of technology solutions may serve to enhance the experiences of customers.
Outline:
Objective
Introduction
ERP System Adoption
Impact on Customers
Group Technology Deployment
Customer Support Plan
Developing Partnerships in CRM and IT
From the Paper:
"Customers are impacted by the deployment of the Information Technology across the organization through receiving better customer service, better customer support and through elimination of time-consuming errors. Another aspect of enhanced service to customers in IT implementation across the organization is automated billing processes in which the company's charges for products and services is billed in increments that are specifically stated, calculated and then totaled for invoicing and billing purposes. For instance, the company that performs specific project completion for a municipality on a regular basis will gain the ability to itemize billing for each specific project with each specific product, service or labor charge itemized within a software program that calculates the expense, bills it to the specific project and the specific product, service, or labor charge for that project with the customer. This method of accounting saves time and avoids confusion giving the company greater accountability and efficiency in billing procedures and resulting in more satisfied customers."
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