Team Dynamics

Paper Summary:

This paper discusses conflict resolution, defined as the ability of a team to discuss and resolve differences. Conflict resolution strategies for a team charter do not prevent conflicts, however, using them as a reference when conflict arises should enable a team to get back on track. Because the strategies have been developed and agreed upon by each team member, the success of a team is directly related to the ability to resolve conflicts effectively. This paper specifically discusses the types of conflict, results of positive and negative conflict resolution strategies, stages of team development and the cost of unresolved conflict.

From the Paper:

"Once the team members have identified the types of conflict, and determined whether they have a negative or a positive impact on the team's ability to function effectively, they need to identify the sources of conflict.
"Teams need to be aware that poor communication is the leading cause of negative conflicts. When communication is not effective between team members, they are unable to share ideas, thoughts and opinions, and when active listening is not employed, misunderstandings are the result. Another major source of negative conflict is overlapping authority. This occurs when two or more members in a group claim authority for the same activity activities. (Parker, 2003, 172-173)"

Sample of Sources Used:

• Cram, J. A., & MacWilliams, R. K. (n.d.). The Cost of Conflict in the Workplace. Retrieved April 14, 2008, from http://www.crambyriver.com/coc.html
• Parker, G. (2003). Cross-Functional Teams: Working with Allies, Enemies, and Other Stranger. San Francisco: Jossey-Bass. , p.170. Retrieved April 14, 2008, from University of Phoenix student/faculty web site: http://ecampus.phoenix.edu
• Penn State University (2001-2005). Building Blocks For Teams Student Tips. Retrieved , from http://tlt.psu.edu./suggestions/teams/student/conflicts.html
• Stack, L. (2005, August 4, 2005). Conflict in the Workplace: Conflict can be positive and productive. Retrieved April 14, 2008, from http://www.amtonline.com/publication/article.jsp?
• Thompson, L., Aranda, E., & Robbins, S. P. (2002). Tools for Teams: Building Effective Teams in the Workplace.. Upper Saddle River, New Jersey: Prentice Hall, Inc..

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