Stress Management

Paper Summary:

This paper discusses stress management in the airline industry, specifically for the position of flight attendants. Flight attendants, most often referred to as stewardesses and stewards, have the difficult aim of making flights safe, comfortable and enjoyable for airline passengers. In a time of high priced flights, terrorism and unstable job prospects, these objectives in and of themselves are stressful. The main purpose of this paper therefore is to define and find solutions for some root causes of stress for flight attendants in the workplace. The report focuses on the definition of stress and provides general statistics of physical and emotional stress-related effects as they pertain to flight attendants. The report also provides some stress management applications that may prove helpful in providing relief from these factors.

Outline
Introduction
Definition
Statistics
Survey
Conclusion

From the Paper:

"Stress can begin long before any passengers board a plane. A Flight Attendant's work begins as an airplane's crew meets for preflight briefings which usually cover routes, forecast weather patterns, types of food or beverage services being offered as well as listing passengers with medical problems or unique requests. Anyone of these could cause stress. In our highly mobile and complex society, there are many definitions available for the word stress. This includes the medical definition which views stress as a measurable change within our bodies. Of course, most people tend to forget that this is not an actual definition that is completely accurate because stress is a word that can be used to identify a hundred specific or nonspecific problems from our daily lives. The preflight briefing for example could inform a crew of serious weather concerns or an inadequate amount of food or water on board - each of these items may or may not cause stress."

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