Strategic Plan Analysis

Paper Summary:

The paper introduces and compares two separate organizations where one employs a total quality management program and one does not. GE is used to illustrate a total quality management program while Six Sigma and The Canteen Corporation is used to illustrate a company that does not employ any type of total quality management program. The paper discusses how Canteen's CEO has indicated that operational efficiency is to be held at a premium.

From the Paper:

"Any organization in any line of business requires a quality management program or some sort of quality program that is instituted from executive management down to the lowest level employee. There are many different quality management programs, such as: total quality management (TQM), kaizen based programs, and Six Sigma. One feature unique to all of them is that they are and should be, part of the strategic DNA of an organization and an integral part of the strategic planning process. Beinhocker and Kaplan (2002, paras.20-2) argue that by instituting a quality management program, executive management achieves not only quality management initiatives that are inline with an organization's stated business objectives, but also gain a new, creative management approach that in itself breeds innovation."

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