Reviews this work by Xerox Corporation's CEO on the firm's successful transformation in the 1980s.
Written in 1995; 1,125 words; 1 sources; $ 39.95
From the Paper:
"Introduction
During the 1980s, much of American business focused on improving its quality process in order to better compete with the Japanese. Great attention was paid to issues such as just in time inventory, total quality management and quality circles, and the American quality expert Deming was both hailed and vilified in the press for having introduced fundamental quality concepts to the Japanese some years before. David Kearns was CEO of Xerox Corporation during the 1982 to 1990 period, a time when the company whose name is synonymous with photocopiers faced intense competition not only from American competitors such as IBM and Kodak, but also from the Japanese. During the 1980s, the company undertook a rigorous quality program designed to transform the way the company did business. At the beginning of the 1990s, the ..."
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