A review of nonverbal communication problems, personal understanding, and interpersonal communication.
Written in 2008; 2,506 words; 16 sources; APA; $ 76.95
Paper Summary:
This paper discusses nonverbal communication and states that people like to be treated in a polite manner, and are comfortable with the customs with which they have been taught. The paper continues and relates that people are not always comfortable with customs from other cultures, however, and may be offended because of cultural misunderstandings. The paper relates how nonverbal communication which affect other cultures, can be of help to a business person, no matter who he or she deals with, and concludes with a discussion on smiles and handshakes, two common gestures that are universal.
Outline:
Introduction and Background - The Importance of Nonverbal Communication
The Problem - Ongoing Cultural Misunderstandings
Conclusion - Interpersonal and Communication Recommendations
From the Paper:
"Some of the most serious and important contests in the land, Presidential debates, begin with handshakes. The purpose there is not to equalize the opponents, but is more of a face-off acknowledgment, such as boxers do when they touch gloves before and after a fight. The candidates acknowledge one another, but they do not try to be equal. After the debate they shake hands again to show that they still have goodwill toward one another after the debate is over (Andrew, 2002). Business handshakes are an offshoot of this, but in recent years they have been reduced severely from what they used to mean. In older times, a handshake was a person's pledge and contract, showing that someone was honorable and intended to do what he or she said would be done. Now it is merely a formality when someone interviews with a prospective employer, when a person makes a purchase, or sometimes just when two people meet. Years ago, in the banking industry, people could borrow money based on their handshake. Nowadays there is much more to it than that. A handshake is no longer someone's word of honor."
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