Listening Skills

Paper Summary:

This paper details the various aspects of listening, the skills involved in listening, and the benefits derived from good listening, especially in management functions and business negotiations.

From the Paper:

"The first one is the "talker" and the one who receives the communication is the "listener". Often, one hears the term "lack of communication" when some misunderstanding occurs between these two parties, which most of the time implies that whoever delivering the message did not do an effective job. This may not always be true. Unfortunately, few know how to be good listeners. Statistics indicate that the normal, untrained listener is likely to understand and retain only about 50 percent of a conversation. One has to develop appropriate skills and techniques to be a good attentive listener during individual conversations and also during meetings and lectures. Strange as it may sound, there are courses and training sessions conducted to develop listening skills."

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