Human Resources Management

Paper Summary:

This paper examines how the human relations manager and human resources play a key role in the productivity of an office environment and how their role is one of quality control, as they guarantee that the efficiency of a work environment is not compromised by the inability of workers to co-operate. It discusses the theory put forward by Andrew Dubin in his book "Human Relations: Interpersonal Job Oriented Skills", that human resources functions are too expensive and that the key to successful human interaction is to be found in the psychological aspects of employees and social dynamics among employees. It describes how the book focuses a great deal of time on interpersonal skills training, as it is dedicated to improving interpersonal action in organizations.

From the Paper:

"The role of the human relations manager is usually broader in corporations where employees are unionized: there human relations managers are seen as more vital in that they negotiate compensation with union leaders and serve as management's diplomatic team in dealing with the elected representatives of skilled laborers. Often managers responsible for working with small teams of union laborers in larger corporations lack the authority to change the nature of workers' positions because they lack the authority, or because contractual constraints restrict these workers' roles."

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