Front Desk Receptionist

Paper Summary:

By fully understanding what is entailed with a position, one can better fill the position with the correct candidate, as well as better facilitate that person's performance, and reward the person more effectively when a job is done well. This paper analyzes the position of front desk receptionist. It describes the job, conducts a job analysis, describes testing that may be appropriate for this position, overviews methods of employee performance evaluations and details an employee training program for this position, giving an accurate picture of this position and what it entails.

From the Paper:

"The position being analyzed has the title of Front Desk Receptionist. Their tasks involve greeting organization visitors, answering the telephone, taking messages when appropriate, sorting mail, and a variety of other secretarial tasks, such as copying, typing, and faxing, as needed by other organizational members. The machinery involved is standard office equipment, including: computer and peripheral hardware, fax machine and copy machine. This position is directly supervised by the office manager, although tasks may be received from any of the other office staff, and has no subordinate employees."

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