FedEx Supply Chain Performance

Paper Summary:

The paper evaluates the effectiveness, in terms of increased accuracy and velocity, of global distributed order management systems within the FedEx operating divisions and the resulting impact on key performance indicators (KPIs) and metrics of performance. The paper shows how FedEx is experiencing significant revenue growth due to the higher levels of accuracy in their commitment dates and overall supply chain performance. The paper also points out the company's challenges of maintaining growth. The paper includes tables that illustrate the financial performance of FedEx.

Outline:
Introduction
Literature Review
Analyzing FedEx Supply Chain Performance
Conclusion

From the Paper:

"FedEx (FDX) is the world's global logistics provider and express transportation company, operating in 220 countries worldwide, offering time-based delivery of packages and freight from envelope to cargo-ship container size in scope. Four service divisions comprise the organization with the FedEx Services Division synchronizing selling, marketing information and communication technologies, and logistics optimization and infrastructure throughout the global enterprise. The four divisions that comprise FedEx include FedEx Express, which contributes the largest percentage of revenue and profitability, FedEx Freight, FedEx Ground, and FedEx Kinko's. FedEx Express is comprised of 670 planes in its fleet and due to the continual need for logistics services from its customers, a FedEx plane is in the air ever hour of every day. The FedEx supply chain relies on accuracy and velocity of transactions to maintain profitability in addition to optimization of logistics scheduling and service delivery."

Sample of Sources Used:

• Nabil Alghalith 2007. FedEx: Leveraging IT for a Competitive Advantage. The Business Review, Cambridge 8, no. 1 (July 1): 296-304. http://www.proquest.com (accessed May 12, 2008).
• Lora Cecere, Roddy Martin, 2006. What is Demand Visibility? AMR Research Report. Published March 14, 2006. Lora Cecere and Roddy Martin. http://www.proquest.com (accessed May 1, 2008).
• B R Bhardwaj, K Momaya. 2006. Role of Organizational Flexibility for CorporateEntrepreneurship: Case Study of FedEx Corporation. Global Journal of Flexible Systems Management 7, no. 1/2 (January 1): 37 44. http://www.proquest.com/ (Accessed May 15, 2008).
• Charles Babcock 2006. FedEx Integration Wins Customers For Keeps. InformationWeek, September 11, 112,114. http://www.proquest.com (accessed May 12, 2008).
• FedEx Corporation. (2008).SEC Filings by FedEx Corporation [online] .Available From: http://ir.fedex.com/sec.cfm.[Accessed: May 16, 2008].

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