Employee Participation and TQM

Paper Summary:

The paper explains that one of the articles by Foster-Fishman and Keys explains that participatory management is becoming more common because innovative service delivery and staff empowerment are becoming increasingly important in management. The paper examines the article, "Employee Empowerment: Solution to a Burgeoning Crisis," which states that a model for employee empowerment and participation can be taken from the Japanese government because the Japanese government works in tandem with corporate leaders to set a "growth agenda," in which management takes on a "paternalistic attitude" to labor. Another article,"Empowerment as a Workplace Strategy in Small Business," explains that by using employee empowerment and participation, small businesses gain a competitive advantage, prosper, and remain competitive. It also discusses how empowerment, as defined by the article, includes authorization of employees to take an active role in development and maintenance of employee functions within the workplace.

From the Paper:

"In this particular instance, the employee empowerment initiative occurred within a public bureaucracy, where typically efforts to empower employees fail due to strict cultural features. Empowerment, defined by this article represents "the process of gaining influence over events and outcomes of importance to an individual or group." According to the article, the primary purpose of adopting an empowerment model was to enhance employee's perceived control over their lives, and subsequently affect work outcome. The article pointed out however, that the overall initiative to introduce employee participation and empowerment failed, though some employees were left feeling more "empowered." "

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