Effective Listening Skills

Paper Summary:

This paper briefly describes various skills that are needed in order to be considered a good listener. These include concentration, calm emotions, sympathy, patience and open facial expressions. This paper lists ways that one can improve their behavior and become a more effective listener.

From the Paper:

"Effective Listening Skills.
"Listening is the awareness of, the tendency to, the organization of, and the operationalization of data entering our nervous system via our hearing mechanism. Unlike hearing which is a physiological passive activity, listening is an active cognitive process" (Petrass 1999). We spend much of our time having to listen. Listening is critical in almost all activities of our lives- in attending meetings and conferences, lectures, in giving and receiving instructions, and helping staff and customers. Listening is hard work and takes energy and effort. Effective listening requires certain skills that must be practiced. One must be able to do nothing but listen with all his attention and concentration. Johnson (1996) says, "The contrast between hearing and really listening can be as different as night and day"."

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