Effective Intercultural Communication at Work

Paper Summary:

This paper examines how effectual intercultural communication has become an increasingly significant topic in the American workplace and how the corporate environment is made up of a miscellaneous group of individuals who bring their own unique talents and cultures with them. It looks at how whenever cultural consensus in the workplace breaks down, it tends to be a result of differences in values, morals and ethics. It evaluates how it is important to realize that few aspects of organizational life are more important than intercultural communication and how one of the most valuable skills that a manager can possess is the ability to communicate effectively with others. This communication must bridge the gap that exists between workers who are from different races and cultural backgrounds.

From the Paper:

"Differences between co-workers are more apparent when we deal with people who are easily identified as being different from us i.e. they are from another country. But when these differences are subtle, it is easy to see how misunderstandings, confrontations, and serious conflicts may arise at work. "Despite surface appearances, real differences remain, some of them more important than ever. "Globalization," as we're finding out, does not at all imply homogenization; quite the reverse. It means that we now have to deal with difference directly, instead of at a distance." Like other aspects of culture, workplace differences should not be viewed as bad or good in and of themselves. There is no one "right" way to deal with any particular situation but a managers actions will have consequences, and as he or she understands the connection between what they see, what they do, and the results they get, managers will be able to devise appropriate strategies."

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