Effective Business Communication

Paper Summary:

This paper discusses the principles of effective business communication. It is written from the perspective of a purchasing analyst of the Con Edison Company, but the ideas presented can be applied to most other business situations as well. The paper examines the following topics:

1. Principles of persuasive business communication: analysis
2. Techniques of business report writing
3. "Good news" and "bad news" letters, and other business correspondence
4. Giving effective oral presentations/ speech
5. Characteristics of non-verbal communication

From the Paper:

"Effective communication skills are vital for success in a business environment with most business people being engaged in some form of communication activity most of the time reading, listening, writing or talking. Business communication is, however, different from academic or literary writing and speaking it requires precision, clarity and efficiency since business people just do not have the time to savor an idea or an expression."

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