Database Case Analysis

Paper Summary:

This document discusses the need for the AIG WarrantyGuard Company to implement a relational database solution in order to reduce human error and increase efficiencies. This solution will also simultaneously impact revenues in a positive manner because invoicing and billing processes will be maximized. Additionally, the paper discusses how customer service quality will also be positively impacted through the facilitation of e-billing strategies enabled through the implementation of a relational database application.

From the Paper:

"AIG WarrantyGuard, Inc. (AIGWG) is a watch warranty company that accepts, completes and submits watch warranty invoices for warranty work done on behalf of OEMs for their customers. These warranty forms are complicated, time-consuming to complete and often rejected on the basis of simple clerical errors. The entire invoicing and billing procedure consumes substantial resources in terms of human capital spent completing and processing them, submission, and re-processing them if they have been rejected. Additionally, operating revenue is frozen while these invoices for billing are in the approval and payment process which, due to these invoicing clerical type errors, freezes a substantial amount of revenue from application elsewhere."

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