Case Management: A Model for the Next Generation

Paper Summary:

The paper looks to develop a body of information that will facilitate the tasks of health care institution administrators in the development of strategies and programs for the application of the case management concept in the pursuit of care quality and patient satisfaction. To accomplish this study purpose, the writer analyzes the interrelationships between the factors affecting resource use by health care institutions in relation to the case management concept.

Table of Contents:
Introduction
Review of Literature
The Managed Care Environment
Related Research
Prior Studies in the Field
Applying the Case Management Concept
Methodology
Research Design
Research Hypotheses
Variables and Operational Definitions
Population and Samples

From the Paper:

"Improving the quality of the care provided is widely suggested in the 1990s as the solution to many of the problems being faced by health care institutions (Phipps, 1992). While medical professionals have no quarrel with striving for high quality health care, many of these individuals do tend to reject initiatives that appear to be further manifestations of codified bureaucratic machinations that likely will have no long-lasting positive impacts on the quality of health care services (Jeffer, 1991). Nevertheless, many theorists and observers both inside and outside the medical establishment suggest that a quality management program can lead to improved quality in health care (Banham, 1993)."

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